Available Positions

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Job Description

We are seeking a motivated, self-starting individual to join our insurance company as an Enrollment Specialist. As part of our customer engagement team, you speak with new customers to guide them through the enrollment process, determining their individual needs and steering them toward an appropriate comprehensive coverage option. This position requires a friendly, engaging demeanor and impeccable phone manners. Our ideal candidate has prior sales or consulting experience, strong data entry skills, and knowledge of both the health insurance industry and HIPAA guidelines.

Job Responsibility

• Engage with new customers to determine their individual or family needs, and guide them through the entire enrollment process
• Educate customers about their new benefits and answer any questions they may have
• Escalate problems or concerns to the appropriate supervisor, and check in with customers to ensure their questions have been fully answered
• Track customer data in our computerized system, observing all patient confidentiality laws and guidelines

Requirement and Qualifications

• Bachelor's degree in business administration or a related field preferred
• Prior experience with sales communications or phone consulting
• Knowledge of the health insurance industry and HIPAA guidelines
• Strong customer service, data entry, and organizational skills

Job Responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems.
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems.
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture.
• Contributes to software engineering communities of practice and events that explore new and emerging technologies.
• Adds to team culture of diversity, equity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Hands-on practical experience in system design, application development, testing, and operational stability.
• Proficient in coding in Java
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages.
• Overall knowledge of the Software Development Life Cycle.
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Hands on self directed learner with the ability to learn new technologies.
• Experience with Micro Services, API development and Cloud technologies
• Familiarity with modern front-end technologies such as Angular or React

Preferred qualifications, capabilities, and skills

• Experience working with software development lifecycle management.
• Hands on coding experience with Python or C#

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Purpose

Leads and oversees the IT Application Development team ensuring business strategies, plans, and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures. The IT Applications Development Manager is responsible for maintaining and adhering to internal controls, ensuring compliance with applicable laws and regulations, and following Health New England's entity-level policies and procedures. 

Accountabilities 

• Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader business relationships, systems, and knowledge.
• Understand how Health New England’s business and culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas following Health New England’s Values, its Code of Conduct, and the Associate Handbook while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations concerning operational, compliance, and conduct. 
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, using a coaching mindset and behaviors, communicating vision/values/business strategy, and managing succession development planning for the team.
• Oversees the activities of the Quality Assurance Testing Services and the Salesforce Administration/development teams.
• Develop business cases with a cost-benefit analysis for new initiatives and provides leadership by liaising with business stakeholders, technology support, and IT senior management to ensure that projects achieve the defined business objectives.
• Work with business/IT stakeholders on the projects/initiatives prioritization, project schedule/milestones, high-level scope and requirements, budget, resource requirements, project communications, and risk management.
• Prepares or reviews project plans for development, QA, and User Acceptance Testing and manages its corresponding project budget plans.
• Works with project managers on the schedule synchronization and issue resolutions.
• Identifies dependencies between the integrations and process improvement needs for tuning SDLC/Development methodologies.
• Define metrics and KPIs to measure portfolio performance, implements uniform status reporting, risks, and issues management processes across all project streams.
• Submits regular status reporting to senior management and manages stakeholder communications.
• Works with vendors and upstream/downstream partners for testing and deployment coordination
• Negotiates and administers external vendor contracts.
• Work with business stakeholders on customer satisfaction improvement initiatives.

Education / Experience

Bachelor's degree in a related field and a minimum of 15 years of experience in the field of IT Application development portfolio and program management, or an equivalent combination of education and experience 

• Strong work experience in project management, business analysis, or application development
• Extensive understanding and experience with the Software Development Life Cycle (SDLC)
• Experience managing projects utilizing both Waterfall and Agile Development methodologies
• Project Management scheduling processes and tools (WBS, Gantt/PERT)
• Familiarity with project management and issue tracking tools 
• Excellent communication skills
• Excellent interpersonal and negotiation/influence skills
• Ability to manage relationships with business and IT stakeholders
• Project Management Professional (PMP) certification is a plus

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